ABOUT
A Legacy of Service Since 2000
Since 2000, Millennium Community Management has been providing professional community association management services to homeowner associations throughout Southern California. Founded with the belief that exceptional service begins with strong relationships, our company has grown through referrals, reputation, and a commitment to putting our clients first.
Today, Millennium Community Management proudly serves communities from two convenient locations, with our Orange County office in Santa Ana and our Corporate Office in Palm Desert, allowing us to provide responsive, local service throughout Southern California.
Corporate Office
44901 Village Court, Suite C
Palm Desert, CA 92260
Executive Leadership. Exceptional Results.
Millennium is a full-service community association management company dedicated to delivering personalized service and customized management solutions. We recognize that every community has its own personality, priorities, and challenges. Rather than offering a one-size-fits-all approach, we partner with each Board of Directors to develop management strategies that support the community's long-term success.
One of the qualities that sets Millennium apart is our executive leadership team. Unlike many management companies, our executives remain actively involved in community management and daily operations. This hands-on approach gives our clients direct access to experienced professionals who understand the challenges Boards face because they continue to manage communities themselves.
Our Philosophy
We believe successful community management extends far beyond financial reporting and administrative support. Our mission is to help Boards create thriving, financially sound, and welcoming communities where homeowners are proud to live.
Our team works collaboratively with each Board of Directors to establish annual goals and objectives that reflect the unique needs of the association. Together, we develop strategic plans that guide decision-making, prioritize projects, and position the community for long-term success.
From capital improvements and reserve planning to landscaping, curb appeal, homeowner relations, architectural standards, covenant enforcement, and financial stewardship, we provide proactive guidance that helps Boards confidently navigate the responsibilities of community leadership.
Building Strong Communities
Millennium understands that successful associations are built on strong relationships. We are committed to supporting both the Board of Directors and the homeowners by fostering open communication, transparency, professionalism, and mutual respect.
Our managers serve as trusted advisors, working closely with Boards, homeowners, committees, business partners, and vendors to create solutions that benefit the community as a whole. Every decision is guided by integrity, accountability, and a commitment to outstanding customer service.
OUR LEADERSHIP
The KEY to Exceptional Community Management Starts with Exceptional Leadership.
KIM HANSELE
Chief Executive Officer
Kim founded Millennium Community Management more than 20 years ago and has successfully grown the company into a respected community association management firm serving communities throughout Southern California, including its Orange County and Palm Desert offices.
With more than 30 years of experience in the community association management industry, Kim brings extensive knowledge of association operations, governance, financial management, and client relations. As Chief Executive Officer, she provides the strategic vision and leadership that guide the company's continued growth, success, and commitment to exceptional client service.
Despite her executive responsibilities, Kim remains actively involved in managing several of the company's flagship accounts, allowing her to maintain a direct connection with Boards of Directors and the day-to-day challenges facing community associations.
SCOTT MERLE
Chief Financial Officer
Scott has been with Millennium since 2003 and brings more than 30 years of community association accounting and financial management experience to the organization. His extensive industry knowledge and commitment to financial accuracy have helped establish Millennium's reputation for dependable, transparent, and responsive financial services.
Scott leads an exceptional accounting team dedicated to delivering timely and accurate financial information to clients.
Under his leadership, Millennium's accounting, accounts payable, accounts receivable, and delinquency management departments provide comprehensive financial support to communities throughout Southern California.
His team is recognized for its responsiveness, attention to detail, and commitment to providing Boards with the information they need to make informed financial decisions.
Chief Operating Officer
MICHELLE LOPEZ CMCA® AMS®, CCAM-LS®
Michelle's career spans more than 16 years in community association management, where she has earned a reputation for providing a strong foundation in operational excellence, responsive leadership, governance, risk management, strategic problem-solving, and building strong partnerships with Boards of Directors and management teams.
Her background in business administration and organizational leadership allows her to effectively support Boards of Directors while balancing operational efficiency, fiduciary responsibility, and exceptional client service.
Michelle is an active leader within the community association industry, having served on the Board of Directors for the Coachella Valley Chapter of the Community Associations Institute (CAI) and on numerous CAI and California Association of Community Managers (CACM) committees. She continues to support industry advocacy and education through her involvement with legislative and professional development initiatives, providing valuable insight into emerging legislation, industry best practices, and evolving governance standards that directly benefit Millennium's clients.
SHANNON THORNHILL
Director of Community Management
Shannon has been a respected leader in the community association management industry for more than 30 years and has been an integral part of Millennium Community Management since 2017. As Director of Community Management, Shannon oversees the Orange County office, providing leadership, mentorship, and operational support to management and administrative staff while ensuring exceptional service is delivered to every client.
Shannon has played a key role in the continued growth and success of Millennium Community Management's Orange County operations. Her professionalism, leadership, and genuine passion for community management have helped cultivate lasting client relationships and a reputation for dependable service.
MARC ROEST
Director of Business Development
Marc brings more than 40 years of experience in the construction, painting, project management, and marketing industries. His extensive background provides a unique perspective on the operational, maintenance, and capital improvement needs of community associations, making him a valuable resource to Boards of Directors and management teams alike.
In addition to his construction experience, Marc has spent decades building relationships throughout the community association industry. He has actively served on various industry committees through both the Community Associations Institute (CAI) and the California Association of Community Managers (CACM) for more than 25 years, demonstrating his long-standing commitment to advancing professionalism and education within the industry.